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  • What are the shipping options?
    At this point in time Custom Made Memories offers USPS delivery, this usually takes 3-4 days after order has been processed. Shipping will only take place on weekdays and not on the weekends. Delivery up to 15 mile radius from 3700 Salem Rd. Covington, GA. This is available upon request for an additional charge. Please check mileage from Covington, GA to your delivery location BEFORE selecting this option.
  • What do I do if I received a defective order?
    We at Custom Made Memories take great care in the production and packaging of our products, but if you are unhappy with your product please reach out to us with and provide pictures if necessary, and after assessing we will come up with a solution to your issue.
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  • How do I contact your company if my question isn’t answered here?
    The most easiest and most efficient way to contact us is through our Contact page or by email (, where we aim to reply back within 24 hours.
  • How do I submit a Custom/Personalized order?
    You can use the Contact Page or email ( to send us a detailed message of what you would like and we will email you back regarding your order within 24 hours.
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